Privacy Policy

1. Introduction

Welcome to Arcvids. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our video archiving services, or interact with us.

2. Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information: When you register, we collect your name and email address. We use Amazon Cognito to securely manage your identity.
• Financial Information: If you purchase credits, your payment is processed securely by our third-party payment processor, Stripe. We do not store or process your full credit card numbers on our servers.
• Usage Data: We log information regarding your interactions with our service, including download history, credit usage, IP addresses, and browser types to monitor security and performance.

3. How We Use Cookies

We use strictly necessary cookies to keep you logged in and secure your session. When you authenticate, a secure, HTTP-only cookie is placed on your device to remember your session so you don't have to log in on every page. We do not use these essential auth cookies for tracking or advertising.

4. How We Use Your Data

We use the information we collect to:

• Provide, operate, and maintain the Arcvids platform.
• Process transactions and manage your user credit balances.
• Authenticate your access and secure your account.
• Respond to customer service requests and provide technical support.
• Detect, prevent, and address technical issues or fraudulent activity.
• Run automated background processes (such as periodic cleanup of stalled jobs) to maintain service reliability and protect your credit balance.

5. Third-Party Service Providers

We do not sell your personal data. We only share your information with trusted third-party service providers who assist us in operating our application. These include:

• Amazon Web Services (AWS): For secure cloud hosting, database storage, and identity management (Cognito).
• Stripe: For secure payment processing and billing.

6. Data Security and Retention

We implement industry-standard security measures, including encryption in transit (HTTPS) and at rest, to protect your personal information. We retain your account information and download history only for as long as your account is active or as needed to provide you with our services and comply with legal obligations.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. If you wish to delete your Arcvids account and associated data, please contact us using the information below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: